Frequently Asked Questions
ABOUT THE GREENWOOD SPACE TRAVEL SUPPLY CO.
Are you guys for real?
Yes. I assure you that we are a legitimate business. We have a Washington State and City of Seattle business license, a storefront and employees.
Seriously?
Yes. We take the business of space travel very seriously. It’s all we do.
All you do? I thought you guys were also a tutoring center or something.
Well, to be completely honest, as part of our local and interplanetary philanthropic programs, we currently contribute all proceeds to 826 Seattle, a nonprofit writing and tutoring center for the young people of Earth. The tutoring and writing center is located through our functioning atomic teleporter, so I suppose you could say that we do a bit more than provide the finest space travel supplies on this planet (or any neighboring planet).
SHIPPING
Greenwood Space Travel Supply Co. ships to the continental United States, Alaska, and Hawaii. At this time, we are unable to ship to US territories, armed forces locations, or international locations. If you are located outside of our shipping area and cannot do without our incredibly useful items before embarking on your interstellar voyage, please contact us at orders@greenwoodspacetravelsupply.com for minimum order quantity and a shipping quote.
Most orders are processed within 24 hours of receipt, Tuesday through Friday. At this time, we do not ship on Saturdays, Sundays, or Mondays. Overnight orders must be received before 2PM, PST in order to ship same-day.
Our carrier of choice is The United States Post Office. We offer two types of shipping: Domestic Standard (USPS Priority – one to three days transit time), and Domestic Express (USPS Express – overnight to most locations).
The cost of shipping is based on distance, weight, and speed. Please refer to the following table for details.
DOMESTIC STANDARD
WEIGHT |
|
MOUNTAIN
+ CA |
CENTRAL |
EASTERN + HI, AK |
0.01 - 1 lbs |
$5.25
|
|
|
|
1.01 - 5 lbs |
|
|
|
|
|
$9.00 |
$15.00 |
$22.00 |
$25.00 |
|
$11.00 |
$22.00 |
$30.00 |
$35.00 |
|
$15.00 |
$28.00 |
$40.00 |
$45.00 |
DOMESTIC EXPRESS
WEIGHT |
|
MOUNTAIN
+ CA |
CENTRAL |
EASTERN + HI, AK |
0.01 - 1 lbs |
$15.00 |
|
|
|
1.01 - 5 lbs |
|
|
|
|
|
$30.00 |
$45.00 |
$45.00 |
$50.00 |
|
$40.00 |
$70.00 |
$65.00 |
$75.00 |
|
$50.00 |
$85.00 |
$90.00 |
$100.00 |
The PNW territory consists of WA, OR, and ID. The Mountain + CA territory consists of MT, ND, SD, WY, CA, NV, UT, CO, AZ, and NM. The Central territory consists of MN, WI, IA, IL, NE, KS, MO, OK, AR, TX, and LA. The Eastern + HI, AK territory consists of all states east of the Mississippi river, HI, and AK.
Posters are shipped separately via USPS Priority. Shipping and handling for posters is $5.25.
SALES TAX
Greenwood Space Travel Supply Co. collects sales tax on all Washington State orders. We do not charge sales tax on out-of-state sales.
RETURNS AND EXCHANGES
Greenwood Space Travel Supply Co. stands behind the products we sell and will happily work with you to correct any mistakes. We will accept returns or exchanges on damaged or defective merchandise, shipping errors, or clothing sizes.
Please contact us within 30 days to arrange return, replacement, or refund; unapproved returns will not be accepted. Sorry, shipping fees are not refundable.
PRIVACY POLICY
When you order from Greenwood Space Travel Supply Co., your email address is automatically added to our store email list and you will start to receive bi-monthly emails. We will not share your information with other organizations, retail establishments, special interest groups, lobbyists, intergalactic governments, ne'er-do-wells, or smart alecs. In short, with anyone.
If you wished to be removed from the email list, please email orders@greenwoodspacetravelsupply.com
CONTACT
Our preferred communication method is email. Please email us at orders@greenwoodspacetravelsupply.com 24 hours-a-day. We will respond promptly.
For general inquiries, please call us at 206-725-2625 between 10AM and 6PM, PST, Monday through Saturday. We are unable to accept orders over the phone.
Our mailing and retail outreach location can be found at:
Greenwood Space Travel Supply Co.
8414 Greenwood Ave N
Seattle WA 98103 |
